Response is a confidential service for young people aged 13-19 years old. We offer a wide range of support, covering drugs and alcohol, mental health, homelessness and / or threatened homelessness. Many young people who use Response have a number of needs that require a lot of support.
Response will listen to you, hear what you are telling them, and support you to find solutions.
How to get in touch:
Response can be contacted by phone on 0151 666 4123, by email at email@example.com or in person at the Callister Centre, 19 Argyle Street, Birkenhead CH41 1AD.
Response opening hours:
Monday: 10am to 3pm
Tuesday: 10am to 8.30pm
Wednesday: 10am to 8.30pm
Thursday: 10am to 4pm
Friday: 10am to 3pm
More services offered by Response:
A confidential counselling support service is available to young people age 13 – 19 years old. The team of professional counsellors work to BACP (British Association for Counselling & Psychotherapy) guidelines and best practice.
Counselling sessions are available through the week by appointment – you can call into Response to make an appointment, telephone the service, or ask someone to make an appointment for you as long as they have your permission.
Response offers early evening appointments on Tuesday and Wednesday.
If you are unsure about coming to counselling, why not ring and have a chat to one the friendly counsellors who would be happy to tell you what’s involved?
Response is the gateway for 16 & 17 year olds, who are homeless or at risk of homelessness. There is a housing duty worker Monday – Friday (9am-4pm) to assess the needs of young people who present as homeless. Where appropriate, staff will mediate between young person and their families to encourage young people to remain / return at home where this is safe to do so.
If young people require advice, guidance or support and are not homeless that day they can contact Response to make an appointment with a housing support worker.
Intensive support is offered to young people (16-18 years old) who are homeless. This includes both practical and emotional support and providing home/placement visits.
Wirral Supported Lodgings
The Response service can also direct young people to Wirral Supported Lodgings, an alternative option for aged 16-21-year-olds who are unable to live at home and who don’t want to live in a hostel-type environment. Young people rent a room in someone's home, and have shared use of all the facilities. They will also receive support from the householder, and a support worker.
You can call Wirral Supported Lodgings on 0151 650 5483, or email them.
Alcohol and substance misuse
Response provides a range of services to tackle alcohol and substance misuse. We provide substance misuse personal safety sessions, these involve exploring the risks, dangers and consequences that drugs and alcohol have.
In addition to the above, Response also provides one-to-one support for young people whose substance use is having an impact on their health and wellbeing, family / other relationships, education and employment and risky lifestyle. This one-to-one work can involve home visits and family support.
The service also has youth workers based in Arrowe Park Hospital's Accident & Emergency Unit, providing interventions to young people attending due to alcohol misuse.
Ran by Catch22, The Wirral Missing from Home & Care Service also incorporates the Child Sexual Exploitation Service.
It works with young people aged 10 to 18-years-old across the Wirral who are missing from home or care and those at risk of or involved in child sexual exploitation.
What does the service do?
The service works alongside young people, their families and the police, to find out what has caused them to run away and prevent them from running away again in the future.
Help is provided for young people who have run away who are at risk of:
- becoming involved in crime to survive, from stealing to criminal gang involvement
- sexual exploitation and abuse
- drug and alcohol misuse
- mental and sexual health issues
- exclusion from school and failure to meet educational milestones
After each missing episode, a face-to-face interview with the young person is conducted after 72 hours, during which a needs-assessment is conducted.
If you’d like to find out more information about the service then you can contact Vikki McKenna from Catch 22 on 0151 604 3617 or via email at firstname.lastname@example.org
Health services in schools
There is a confidential drop in service for young people aged 13 -19, delivered in partnership with a youth worker and the school nursing service in 28 Wirral Secondary Schools.
Young people can receive information, guidance and support on all ‘core health’ related matters:
- drugs and alcohol
- relationships and sexual health
- emotional health and wellbeing
- improving confidence, self-esteem and resilience
- stopping smoking
- healthy eating and lifestyle
The youth worker's role within the service is to provide education, prevention and reduce risk taking in each of the main themes.
This will be achieved through a variety of methods including: one to one support, health promotion events, group work, targeted groups and Personal, Social, Health and Economic Education support.
For all further enquiries please contact Michelle Langan on 0151 666 4123, or by email at email@example.com
Talent Match is for young people aged 15 to 29 who are looking for work and support, and have been out of education, training or work for 12 months or longer.
What is Talent Match?
Talent Match is a Big Lottery funded project in Wirral designed to provide support to young people looking for long-term employment. It has a team of mentors throughout Merseyside who will work closely with young people, providing intensive support to gain sustainable employment.
Your mentor will have access to various types of support and opportunities, including:
- therapeutic support (counselling / anger management etc)
- substance misuse support
- housing issues
- confidence and motivation
- employability skills
- work and volunteering placements
- business start-up support
- post-employment support
Find out more
4 Rossmore Business Park,
Tel: 0151 357 1971
If someone important to you has died or you’ve found out they are seriously ill, you’re not alone and help and support is available.
Grief may not feel normal, but it is. Everyone will grieve in their own way. You may experience all sorts of feelings or you may feel nothing. You may find it easy to talk or you might bottle all of your emotions up.
The charity Child Bereavement UK provides confidential guidance and information to children and teenagers. They can help you if you’ve lost a parent, sibling, friend or family member, and they understand that everyone grieves differently.
If you want to talk, call the team on 0800 02 888 40, and they will put you through to a local support worker.