Advice and Support

Local Help

Boy thinkingWhatever your problem, there are a number of local sources of help. On this page you can find out about the help available through the following services:


Response is an agency for young people (13-19) which offers a wide range of support including Counselling, help with Housing, Drugs & Alcohol and Lifestyle – someone at Response can help and advise. You can call in and have a general chat about your needs or make an appointment with one of the dedicated workers.

Someone to Talk To

Response has a team of trained, professional counsellors. They will listen non-judgementally and in confidence (unless they think you, or someone else is in danger) and help you see your way through a difficult situation.

Response also offers general support in a more practical way if life is feeling a bit complicated. Support workers can help you work out budgets and action plans to help get you back on track.


The Counselling Service at Response can help with any aspect of emotional health. Working with you in a non-judgemental and confidential way (unless you or someone else is in danger) they can help you feel stronger and more in control.

A youth worker is assigned to each of the Health Services in School Clinics to work alongside the school nurse in helping you with any aspect of your health.

Response has specific workers who can help you address any difficulties you're having with drugs or alcohol and any consequences of this. They will work with you to get back in control of your life.


You can talk to the school nurse or youth worker at the clinic in school. They will advise confidentially about all aspects of relationships including advice about preventing pregnancy and sexually transmitted infections. Issues causing problems in relationships can also be discussed in the clinics or with the Counsellors at Response.


Response has a team of workers dedicated to helping you with housing issues. From preventing homelessness to setting up your own home, from benefits to dealing with landlords, they can offer advice, mediation and support.

You can phone Response on 0151 666 4123 and you’ll find them at 19 Argyle Street, Birkenhead CH41 1AD.

Their opening hours are:

Monday 10am to 3pm
Tuesday 10am to 8.30pm
Wednesday  10am to 8.30pm
Thursday 10am to 4pm
Friday 10am to 3pm   


Pupils in schools can access a range of support services which include issues around alcohol and drug misuse, mental health, weight management, stopping smoking, and sexual health.

For those of you who are at school, your first contact should be the school nurse, or if your school has a health services clinic, you can call there. The nurse and youth worker are able to advise on all aspects of health, both physical and emotional. If they can’t help you themselves they can recommend a service that can help. They treat you with respect and in confidence and are specifically trained to deal with young people.


Connexions can offer you the advice and information you need so that you can make the right choices for the future. They have teams of specially trained Personal Advisers available to give you free, confidential guidance and support on all the options available to you, whatever your situation.

You can see a Personal Adviser in any Connexions Centre.


Kooth is an online counselling and advice service offering a 24 hour source of help for Wirral’s 11 to 25 year olds, with backup from many different agencies and services. allows young people to get in touch for help through web chat, email, and booked one to one chat sessions.

In addition to counsellors, there are workers available with special knowledge about certain things, like drugs, alcohol or sexual health and can help by giving you information about things you might feel uncomfortable talking to other people about.
Kooth offer the following:

  • They will respond within 24 hours
  • They will listen to what you have to say, without judging you
  • They offer confidentiality and you can remain anonymous
  • You can register to speak to a counsellor online for support
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