Advice and Support


Boy with head in handsSo you want to move out?

Sometimes, difficult situations and family problems can make you think about leaving home, or even actually having to leave.

Make sure you have all the information you need to think everything through before you leave home - it's not as easy as it seems!

There are a number of places you can go for help:


Mediation is a way of sorting out difficult situations by using a mediator or neutral person to help the people involved talk to each other about their problems i.e. a young person and their parents/guardian/carer. The mediation sessions are completely confidential and are held in safe places. There is no shouting, swearing, threatening behaviour or violence allowed at the sessions.

How could mediation help me?
Mediation could prevent you from becoming homeless or help you return home by working out answers to a difficult situation. Sometimes it helps to get everybody involved to talk to each other.

Where can I find out more about mediation?
Involve Northwest (0151 644 1100) and Response (0151 666 4123) both offer mediation services and can give you more information about the process.

Get advice

If you are facing homelessness or have a housing problem please ask or seek help as early as possible.

Try and plan ahead and speak to someone who can help you make the best decision and tell you what your options are. Advice is offered from a number of agencies, listed on the Help with Housing page.

If you're not sure where to start and just want someone to talk to, visit Kooth. Kooth is an online counselling and advice service offering a 24 hour source of help for Wirral's 11 to 25 year olds, with backup from many different agencies and services.

Emergency accommodation

If you've been kicked out and need somewhere to live urgently then contact Wirral Housing Options Team (0151 666 5511) or Response (0151 666 4123). They also run the following drop-in sessions where you can just call in for advice and which you don't need to make an appointment for:

  • Housing Options: 9.00am - 12noon, Monday and Friday
    The Conway Centre, Conway Street, Birkenhead, Wirral CH41 6AH
  • Response: Monday 1.00 - 3.00pm and Wednesday 1.00 - 5.00pm
    Callister Centre, 19 Argyle Street, Birkenhead, Wirral CH41 1AD

What will happen to me?
The staff will listen, and then work with you to find a solution to your housing problem which may involve helping you find a temporary place to live.

Remember you must try not to make yourself homeless on purpose! i.e. leave accommodation when it would be reasonable for you to stay there.

Housing OptionsFor more information about what choices you may have in relation to your own situation, check out the Housing Options for Young People leaflet.

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